About Tata Protect
At Tata Motors, we are committed to enhancing your business performance and profitability with services and products designed to meet your specific needs. Our focus is on ensuring your consistent success through prompt repairs, increased uptime, and efficient query resolution.
Our suite of services is designed to address your diverse requirements that may arise during transportation and delivery operations. Explore the comprehensive solutions within Tata Protect and find services tailored to support your business.
Host of services
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TATA Zippy
With TATA Zippy, our goal is to promptly address and resolve customer issues within 48 hours. Through this service, we strive to deliver efficient support throughout your ownership journey.
For our newly launched models (or our top 3 models based on volume), we provide customer and product assistance in the country within the warranty period.
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TATA Shield
At Tata Motors, our priority is providing timely and effective service during vehicle breakdowns for reduced customer inconvenience. We have implemented a comprehensive process to minimise downtime for your vehicles in case of accidents.
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TATA Genuine Parts - Essential Parts Availability
Whether it’s for our newly launched models or our top 3 models based on volume, we understand the need for readily available TATA Genuine Parts. With 100% availability of these parts, we are equipped to address your repair and vehicle maintenance needs diligently.
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TATA Alert
With Tata Alert, our goal is to repair your broken-down vehicles as soon as possible. Hence, we provide on-site breakdown assistance within 1 hour.
We make sure that our workshops are equipped with reliable breakdown support infrastructure for quick repairs.
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Express Service
With dedicated resources and streamlined processes, we ensure a seamless and expedited service experience.
Our Express Service focuses on minimising downtime for pre-defined jobs and scheduled services, supported by dedicated express bays, specialised tools, skilled staff, and readily available parts.
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Value-Added Services
Our Value-Added Services are designed to care for your vehicle and ensure its optimum efficiency.
We offer AMC (Annual Maintenance Contract), or service packages tailored to enhance the longevity and performance of your vehicle.
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Customer Complaint Resolution
We monitor each complaint with a dedicated time frame for prompt and satisfactory resolution. We make sure that every complaint gets the attention it deserves for your convenience.
All customer complaints received through email, phone, Facebook, or other channels are actively registered with our Customer Assistance Centre (CAC).
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Customer Helpline
Our 24*7 Customer Helpline provides quick assistance for effective resolution of your queries.
Whether you have a purchase query about a new vehicle or a complaint regarding an existing vehicle, our Customer Helpline is always ready for assistance.
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Wide Network Coverage
With a nationwide presence, we deliver quality and quick assistance during emergencies. With our widespread network of service dealership centres, professional vehicle care is available in proximity.
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Skilled Technicians
Our certified and experienced technicians are fully equipped to deliver expert vehicle care. You can rely on our technicians for everything from routine maintenance to complex repairs and expert service.
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Transparent Communication
Whether it’s the status of your vehicle, our services, or any associated costs, you can trust us to provide you with accurate information and maintain transparency.
With TATA Zippy, our goal is to promptly address and resolve customer issues within 48 hours. Through this service, we strive to deliver efficient support throughout your ownership journey.
For our newly launched models (or our top 3 models based on volume), we provide customer and product assistance in the country within the warranty period.
At Tata Motors, our priority is providing timely and effective service during vehicle breakdowns for reduced customer inconvenience. We have implemented a comprehensive process to minimise downtime for your vehicles in case of accidents.
Whether it’s for our newly launched models or our top 3 models based on volume, we understand the need for readily available TATA Genuine Parts. With 100% availability of these parts, we are equipped to address your repair and vehicle maintenance needs diligently.
With Tata Alert, our goal is to repair your broken-down vehicles as soon as possible. Hence, we provide on-site breakdown assistance within 1 hour.
We make sure that our workshops are equipped with reliable breakdown support infrastructure for quick repairs.
With dedicated resources and streamlined processes, we ensure a seamless and expedited service experience.
Our Express Service focuses on minimising downtime for pre-defined jobs and scheduled services, supported by dedicated express bays, specialised tools, skilled staff, and readily available parts.
Our Value-Added Services are designed to care for your vehicle and ensure its optimum efficiency.
We offer AMC (Annual Maintenance Contract), or service packages tailored to enhance the longevity and performance of your vehicle.
We monitor each complaint with a dedicated time frame for prompt and satisfactory resolution. We make sure that every complaint gets the attention it deserves for your convenience.
All customer complaints received through email, phone, Facebook, or other channels are actively registered with our Customer Assistance Centre (CAC).
Our 24*7 Customer Helpline provides quick assistance for effective resolution of your queries.
Whether you have a purchase query about a new vehicle or a complaint regarding an existing vehicle, our Customer Helpline is always ready for assistance.
With a nationwide presence, we deliver quality and quick assistance during emergencies. With our widespread network of service dealership centres, professional vehicle care is available in proximity.
Our certified and experienced technicians are fully equipped to deliver expert vehicle care. You can rely on our technicians for everything from routine maintenance to complex repairs and expert service.
Whether it’s the status of your vehicle, our services, or any associated costs, you can trust us to provide you with accurate information and maintain transparency.
